Sunday, January 11, 2009

Just the Facts, Please

I might have titled this, Just Answer the Question, but at any rate it can be surprisingly hard to get people to give you the information you want/need as opposed to what they think you need or want you to know.

This comes into sharp focus when I am getting ready to do an EMG. This is not a situation where I need a detailed medical history, it's really what called a "problem-focused" evaluation, revolving around the question of why this test has been ordered. Beyond that, I have to decide what is a reasonable list of things to consider based on my own history, not just relying on the referral slip that says, "possible carpal tunnel syndrome."

So after introducing myself, I ask, "What symptoms are you having?" It seems more often than not the answer will be something like, "My doctor thinks I have a pinched nerve," or "I have some bulging disks." Not symptoms at all, but tentative diagnoses, or related findings from other tests.

So I repeat the question, or rephrase it, trying to get to the problems they were having that led to them going to the doctor. So then I might hear something like, "Well, I was talking to some people at work and they thought I might have carpal tunnel syndrome." Great, very helpful.

Eventually, I can usually get to some sense of the subjective problem they are having, stripped of all assessments, all references to family members that had the "same thing" and other such relatively irrelevant stuff. But sometimes I have to just give up and go with what terse and sketchy information I have on the referral papers. I just don't have an hour to spend on getting a history for this purpose.

6 comments:

Anonymous said...

Ask the patients to point to where they are having the problem. Then ask them if it's numbness, or burning, or aching, etc. This also helps when the doctor's concept of where an ankle (or heel) begins and ends is different from the patient's.

I'm a patient, and I've found this to work quite well.

I've learned the hard way that I should not repeat the existing diagnoses from previous doctors, when it's not clear what is wrong. Better to start over anew.

joshua said...
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Greg P said...

Anonymous:
Sometimes just getting the conversation moving in any informative direction is the hard part.
In most cases I have a "leg up" since I have some minimal information from the referring doctor. Nonetheless, ideally one should not ask leading questions to avoid putting words in the patient's mouth.

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Bongi said...

i know exactly what you're talking about. when i get asked to do a gastroscopy and ask the patient what's wrong they often say they don't know. if pushed they say their doctor wants them to have a scope. to get them to tell me their symptoms is sometimes a mammoth task.

Anonymous said...

People are aware that their medical vocabulary is limited, so they may not be sure of the proper words to use to describe their symptom. It could be that simple, so they use other people's words to describe it. One of the reasons they call it a pain scale is because it's a SCALE, not (initially) adjectives to chose from. It's intuitive. Maybe multiple choice is the way to begin and narrow it down from there. If you want ot getr them talking, sometimes you need to give them a place to begin.